Surrey-Guru Nanak Food Bank Secretary Mr Neeraj Walia wrote an open letter to Transport Minister with demanding a consideration of E-Compass card for Transit users.
I am writing to address a matter of significance concerning the Compass Card system, which has become an integral part of our public transit system. I believe that this matter warrants serious consideration, as it directly impacts the convenience, accessibility, and financial well-being of transit users in the Greater Vancouver area. The Compass Card has undoubtedly streamlined the process of paying for transit services and has been embraced by a vast number of commuters. However, it has come to our attention that the replacement cost for damaged or stolen Compass Cards is set at $6.00 for each occurrence. We are aware that this fee may seem nominal, but when viewed from the perspective of the collective transit user community, it represents a significant financial burden.
To address this concern, I kindly request that TransLink provide us with data regarding the number of replacement cards issued since the introduction of the Compass Card system, along with the total value of those cards. This information will help shed light on the scale of this issue and the financial implications it holds for the transit users in our region.
Furthermore, I propose a forward-thinking solution that could enhance the Compass Card system, making it more efficient and cost-effective for both TransLink and its users. In this age of technology, where many individuals carry smartphones equipped with Near Field Communication (NFC) capabilities, I recommend the implementation of an E-Compass Card. This electronic version of the Compass Card could be stored digitally on a user’s smartphone and scanned at entry points in the same way as physical Compass Cards.
By introducing an E-Compass Card, TransLink can not only reduce the financial burden on users who often lose or damage their cards but also improve the overall transit experience by making it more accessible and convenient. Additionally, this technology has the potential to streamline administrative processes, ultimately benefiting TransLink in terms of efficiency and cost savings.
I believe that this proposal is a progressive step forward and should be a priority for our public transit system. I understand that implementing such changes may require time, resources, and adjustments, but I firmly believe that the long-term benefits will far outweigh the initial efforts required.
I respectfully request that this proposal be reviewed and considered with the utmost seriousness. Our goal is to create a transit system that is both user-friendly and efficient, and I believe that the adoption of an E-Compass Card aligns with this vision.
I thank you for your attention to this matter and look forward to your response. Please feel free to reach out to me at neeraj@gnfb.ca or 604-537-1440 for any further discussion or clarification.
With Regards.
Neeraj Walia
Secretary / Head Of Operation
GURU NANAK MODI KHANA FOOD BANK.
